IoT LoRa Customer Feedback

What it Does?

When the customer presses the smiley feedback button,It performs the following functions:

  • Measure Customer Satisfaction
  • Create better customer experience
  • Real time vote count
  • Feedbacks are updated and recorded at real time
  • Auto generated reports are sent by email

How it Works?

Key Features

  • Worldwide Unlicensed Band:
    • EU 863-870 MHz
    • IN 865 -867 MHz
    • US 902-928 MHz
    • AU 915-928 MHz
  • Integrated Big-Data Analysis Platform – Dynamic cloud based Dashboard for Real-time reports and analysis
  • Real time data transfer
  • Encrypted and secure data
  • Unlimited button presses
  • Low Power- Huge Battery life for 5 years with standard two AA – Alkaline Batteries
  • LED indicator -Green, blue and red colours
  • Wall mounted IP65 Ingress protection enclosure
  • Inbuilt confirmation alarm and LED light
  • Designed, Engineered and developed in Germany

Product Datasheet

  • Model No: MTC-CF01
  • Enclosure Size: 230 x 100 x 90 mm
  • Net Weight: 488 g
  • Operating Temperature: -40°C to + 85°C
  • Voltage: 3v (2 x AA Battery)
  • Battery Life: 5 Years
  • LoRa Frequency:
    • EU 863-870 MHz (CE-Certified)
    • IN 865 -867 MHz (ETA-Certified)
    • US 902-928 MHz
    • AU 915-928 MHz
  • SF Supported: 7 – 12
  • OTAA and ABP: Compliant
  • RF Output: 20 dBm

Dashboard, Alerts, Alarm & Reports

Our Dashboard:

Dashboard comprises of the following segments:

  • Customizable Layout-According to customer
  • Real-time Update: Values are updated on dashboard immediately after the button is pressed
  • Track: Keeps track of positive and negative feedbacks
  • Time-intervals: Freedom to view history on intervals of minutes, hours, day, week and year wise

Auto Generated Reports: Reports are generated automatically (Weekly, Monthly & Yearly) and transferred to the end user via email.

Application Areas

Depending on the used case we have following application areas:

  • Quality Improvement Services
  • Airport, Railway Stations
  • Educational Sectors for Parents Feedbacks
  • Cash Counters like Utility Service
  • Municipality Corporation Restrooms
  • Hotels for Service feedback

Key Customers

Following are the list of existing Users/Clients:

FAQ’s

Does it work only when the user presses the panic button, or does it remain on continuously?

The device basically remains in sleep mode. It only sends it’s heartbeats in two conditions. Firstly, when the button is pressed and secondly at regular intervals which is normally one hour.

Can results be extracted per “button pressed” wise?

Yes, you can filter to view the responses from individual devices or select to view overall results in our provided dashboard.

Can reports be downloaded?

Yes, Dashboard reports can be downloaded as a PDF.

What are the other accessories required for this product to be functional or is it complete itself?

The device needs a gateway for its functionality. The number of gateways depends on the Location and covered area over which these devices are installed. For better security an Alarm Unit is also needed.

Is this a Chinese product?

No, it’s a German product.

Can led light and buzzer beep be customized?

Yes, while purchasing devices we can customize according to customer needs.

How do I know that the device has joined the network?

The joining attempt will start some time after the start of the device (by default 30 seconds). 3 very short beeps (chirps) in rapid succession indicate successful joining of the network.

Does this product have any certifications and approvals?

Yes, The product is CE certified and ETA approved by Wireless Planning Commission, Govt of India.