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LoRa Customer Feedback

When the customer presses the feedback button, it performs the following functions:

  • Customer Feedback is counted
  • Customer feels valued as his Feedback is collected
  • Votes are counted in real-time and accumulated on the device
  • Accumulated Votes are sent to the Application at a regular interval
  • Vote counts are shown on the dashboard
  • Reports can automatically be generated from the vote counts and sent to the user via E-Mail

Key Features

  • No Wires, No Charging, No SIM
  • Over 5 Years Battery Life (2 x AA-Alkaline Battery)
  • ONE-Hour-Heartbeat with Battery Status
  • Fully-Encrypted Data Transmission
  • LED Indicator for pressed button (Green, Yellow and Red)
  • Integrated Big-Data Analysis Platform – Dynamic cloud based Dashboard for Real-time analysis
  • Real-Time data transfer
  • Plug & Play with easy integration using Javascript decoder

Specifications

  • Model No: MTC-CF01
  • Enclosure Size: 180 x 80 x 48 mm
  • Net Weight: 350g
  • Ingress Protection: IP67
  • Operating Temperature: -18°C to + 55°C
  • Voltage: 3V (2 x AA-Alkaline Battery)
  • Battery Life: 5 Years
  • LoRa Frequency:
    • EU863-870 (CE-Certified)
    • IN865-867 (ETA-Certified)
    • US902-928
    • AU915-928
    • AS923-1, -2, -3, -4
    • KR920-923
  • OTAA and ADR: Compliant
  • SF Supported: 7 – 12
  • RF Output: 14 dBm

Available in

  • Variant available with White and Black enclosure

Downloads

DATASHEET

How it Works?

Dashboard, Alerts & Reports

Dashboard comprises of the following segments:
  • Customizable Layout: Layout and Graphs can be customized on customer request
  • Real-Time Update: Values are updated on dashboard shortly after the button is pressed
  • Trends: Keeps track of positive and negative feedback trends
  • Time-Intervals: Freedom to view vote history on custom time-intervals
  • Low-Battery and Button disconnected indication
  • User Authentication
Detailed Real-time Reporting & Statistics: Generation of dynamic usage reports in real-time

Application Areas

  • Airports, Railway Stations
  • Educational Sectors for Parents Feedback
  • Museums
  • Cash Counters like Utility Service
  • Municipality Corporation Restrooms
  • Hotels and Restaurants for Service Feedback

FAQ

The device needs a LoRa Gateway and LoRaWAN network. The number of required gateways depends on the Location and covered area over which these devices are installed.
Over 1000 devices in parallel can be easily connected with a single gateway.
A device can run for more than 5 years without the batteries being replaced.
The product is CE, RoHS, REACH, WEEE certified in Germany and ETA approved by the Wireless Planning Commission, Govt of India.
For more details about our products and expert advice to chose the right product for your use case, please contact us at: business@mutelcor.com
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