LoRa Customer Feedback

What it Does?

When the customer presses the smiley feedback button, it performs the following functions:

  • Customer Feedback is counted
  • Customer feels valued as his Feedback is collected
  • Votes are counted in real-time and accumulated on the device
  • Accumulated Votes are sent to the Application at a regular interval
  • Vote counts are shown on the dashboard
  • Reports can automatically be generated from the vote counts and sent to the user via E-Mail

How it Works?

Key Features

  • No Wires, No Charging, No SIM
  • Over 5 Years Battery Life (2 x AA)
  • ONE-Hour-Heartbeat with Battery Status
  • Fully-Encrypted Data Transmission
  • LED Indicator for pressed button (Green, Yellow and Red)
  • Integrated Big-Data Analysis Platform – Dynamic cloud based Dashboard for Real-time analysis
  • Real-Time data transfer

Product Datasheet

  • Model No: MTC-CF01
  • Enclosure Size: 230 x 100 x 90 mm
  • Net Weight: 488 g
  • Operating Temperature: -40°C to + 85°C
  • Voltage: 3V (2 x AA Battery)
  • Battery Life: 5 Years
  • LoRa Frequency:
    • EU 863-870 MHz (CE-Certified)
    • IN 865 -867 MHz (ETA-Certified)
    • US 902-928 MHz
    • AU 915-928 MHz
    • AS 916-925 MHz
  • SF Supported: 7 – 12
  • OTAA and ADR: Compliant
  • RF Output: 20 dBm

Dashboard & Reports

Dashboard comprises of the following segments:

  • Customizable Layout: Layout and Graphs can be customized on customer request
  • Real-Time Update: Values are updated on dashboard shortly after the button is pressed
  • Trends: Keeps track of positive and negative feedback trends
  • Time-Intervals: Freedom to view vote history on custom time-intervals
  • Low-Battery and Button disconnected indication
  • User Authentication

Detailed Real-time Reporting & Statistics: Generation of dynamic usage reports in real-time

Application Areas

  • Airports, Railway Stations
  • Educational Sectors for Parents Feedback
  • Cash Counters like Utility Service
  • Municipality Corporation Restrooms
  • Hotels and Restaurants for Service Feedback

Key Customers

FAQ’s

What is required for this Product to be functional or is it complete itself?

The device needs a LoRa Gateway and LoRaWAN network. The number of required
gateways depends on the Location and covered area over which these devices are installed.

How many devices can be installed and connected with the Gateway?

Over 1000 devices in parallel can be easily connected with a single gateway.

How often do I need to replace the two AA-Alkaline batteries?

The battery life of a device can run over 5 years.

Does this product have any certifications and approvals?

The product is CE, RoHS, REACH, WEEE certified in Germany and ETA approved by the
Wireless Planning Commission, Govt of India.